Frequently Asked Questions
Find answers to common questions about K-Beauty and your orders
Are your products 100% authentic?
Yes, we source all our products directly from authorized distributors and brands in South Korea to guarantee 100% authenticity.
How do I know which products are right for my skin type?
Each product page includes a detailed description of suitable skin types. You can also use our 'Skin Type' filter to browse curated selections.
Are your products cruelty-free?
Many of our brands are cruelty-free. Look for the 'Cruelty-Free' badge on individual product pages for specific information.
Can I change my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact us within 1 hour of placement if you need to make any modifications.
Do you offer samples with orders?
We love sharing new favorites! We include complimentary K-beauty samples with every order, subject to availability.
Where can I find the expiration date of my product?
Korean products typically list the manufacturing date (제조) or expiration date (까지). Most products have a shelf life of 30 months unopened.